Our policies for a smooth celebration
At Twilight Teepeez, we aim to provide magical and worry-free parties. To ensure everything runs perfectly, please take a moment to review our policies regarding equipment care, bookings, and cancellations. These guidelines help us maintain the quality of our service and ensure a fair experience for everyone.
Caring for our equipment
We take great pride in our beautiful teepees and party equipment. To ensure that every child can enjoy a magical experience, we kindly ask all our customers to treat our items with care. Any damage to equipment during your hire period will incur a repair or replacement fee. We appreciate your understanding and cooperation in keeping our party supplies in excellent condition for future celebrations in Royal Leamington Spa and beyond.
Deposit and rescheduling policy
Your deposit secures your booking with Twilight Teepeez. We understand that plans can change, and we're happy to work with you to reschedule your event. However, if you need to rearrange your booking, please do so at least seven days before your scheduled event date. Failure to rearrange within this timeframe will result in the loss of your deposit. This policy helps us manage our bookings efficiently and offer our services to other families in the Royal Leamington Spa area.
Cancellation terms
We require a minimum of four weeks' notice for any cancellation to avoid losing your deposit. Cancellations made less than four weeks before the event date will result in the forfeiture of your deposit. This policy allows us sufficient time to rebook the date and accommodate other parties. We encourage you to review our full terms and conditions on our website or contact us directly at [[phonenumber]] or [[email]] if you have any questions.